Built so your clients' words stay with them.
This page says in plain words what we keep and what we never store. The full legal notice will join it before LineAstra opens beyond early access.
Names are never stored
Names typed for figures and people go only to browsers in the room that may see them, and stay in those browsers. They pass through our live service on the way, and are never stored on our servers.
No accounts for clients
Clients join with a code and a nickname. They don't sign up. For each client we keep a random id for their seat, what you've allowed them to do, the figures they represent, and which privacy wording they agreed to and when. All of it goes when the room does.
What we keep
The board: where figures stand, their kinds and colors, whether they're lying down, their gestures, the lines between them, and a feeling chosen from a fixed list. Your work: saved states, templates and the names you give them, so choose names that don't identify a client. Sessions: when each happened, how long and how many people, never who. Your account: your email, name, practice and team.
Nothing recorded
No video, no audio and no replay of a session. Chat and pictures of the board stay on people's own devices.
Where it's kept
Our database is in the United States, with Supabase on AWS. Live moves and names pass through Supabase's nearest live server on their way between browsers, and aren't kept there. The site runs on Cloudflare.
Names stay on your computer
Because names never sit on our servers, they don't follow you to another computer. Rooms close by themselves after 30 days without use, and closing deletes everything we kept for them.
Security
Every rule is checked in the database, not only on screen. Live channels are private to the room. Facilitators can turn on authenticator codes. You can download everything we hold about you, or delete your account yourself, in Settings.
Questions
Can my client see the names I type?
Only the ones you choose to show them.
Where is my data kept?
In the United States, with Supabase on AWS. Names are never stored at all.
Is LineAstra HIPAA compliant?
We don't sign business associate agreements today. LineAstra is built so the names and words clients type aren't stored, but if your work falls under HIPAA, check with your compliance adviser first.
Can I take my data with me?
Yes. Download everything we hold about you, or delete your account yourself, in Settings. Pictures of the board save to your own device.